The Purchaser who concluded the Purchase Contract outside the scope of their business activities as a consumer is entitled to withdraw from the Purchase Contract.
The deadline for such withdrawal is fourteen (14) days
- after the date of the goods receipt;
- after the date of receipt of the last partial delivery of the goods, if the subject of the Purchase Contract includes several types of goods or several partial deliveries;
- after the date of receipt of the first delivery of the goods, if the subject of the Purchase Contract includes regular repeated deliveries of goods.
The Purchaser is not, inter alia, entitled to withdraw from the Purchase Contract:
- on provision of services, provided that they have been delivered with the Purchaser’s prior express consent before the expiry of the deadline for withdrawal from the contract and further provided that the Seller has informed the Purchaser prior to the conclusion of the contract that the Purchaser shall not be entitled to withdraw from the contract in such a case;
- on delivery of goods or services the price of which is dependent on financial market fluctuations independent on the Seller’s will that may occur within the deadline for withdrawal from the contract;
- on delivery of alcoholic beverages that may be delivered after the expiry of 30 days and the price of which is dependent on financial market fluctuations independent on the Seller’s will;
- on delivery of goods modified according to the Purchaser wishes or for them;
- on delivery of perishable goods or goods that were irreversibly mixed with other goods after their delivery;
- on delivery of goods in a closed packaging that have been removed from the packaging by the Purchaser and that cannot be returned for sanitary reasons;
- on delivery of audio or video recording or a computer program if the original packaging has been broken by the Purchaser;
- on delivery of newspapers, periodicals or magazines;
- on delivery of digital content, unless it was delivered on a tangible data carrier and provided that it has been delivered with prior express consent of the Purchaser before the expiry of the deadline for withdrawal from the contract and further provided that the Seller has informed the Purchaser prior to the conclusion of the contract that the Purchaser shall not be entitled to withdraw from the contract in such a case;
- in other cases specified in Section 1837 of the Civil Code.
In order to meet the deadline for withdrawal from the contract, the Purchaser is required to send the withdrawal notice within the deadline for withdrawal.
The Purchaser may use the model withdrawal form provided by the Seller for the purpose of withdrawing from the contract. The notice on withdrawal from the Purchase Contract shall be sent by the Purchaser to the Seller’s e-mail or postal address stated in these Terms and Conditions. The Seller shall promptly confirm to the Purchaser the receipt of the withdrawal form.
The Purchaser who withdrew from the contract is obliged to return the goods to the Seller within fourteen (14) days after the withdrawal. The Purchaser shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by means of the usual postal route due to their nature.
If the Purchaser withdraws from the contract, the Seller shall return to the Purchaser without delay, no later than within fourteen (14) days after the withdrawal, all monies, including the costs of the delivery, received from the Purchaser in the same manner as the monies were received from the Purchaser. The Seller shall only return monies to the Purchaser in a different manner if the Purchaser agrees with it and if such procedure does not incur additional costs for the Seller.
If the Purchaser has chosen any other than the least expensive method of the goods delivery offered by the Seller, the Seller shall return to the Purchaser the costs of the goods delivery in the amount corresponding to the least expensive offered method of the goods delivery.
If the Purchaser withdraws from the Purchase Contract, the Seller is not obliged to refund the received monies to the Purchaser until the Purchaser returns the goods to the Seller or until the Purchaser proves that the goods have been sent to the Seller.
The Purchaser is required to return the goods to the Seller undamaged, unworn and unstained and, if possible, in the original packaging. The Seller is entitled to unilaterally set-off the claim for the compensation of damage caused on the goods against the Purchaser’s claim for the purchase price refund.
The Seller is entitled to withdraw from the Purchase Contract on grounds of sellout of stock, unavailability of the goods or suspension by the manufacturer, importer or supplier of the manufacture or import of the goods. The Seller shall promptly notify the Purchaser via the e-mail address stated in the order and within fourteen (14) days after the notice on withdrawal from the Purchase Contract shall refund all monies received from the Purchaser under the contract, including the costs of delivery, in the same manner as the monies were received from the Purchaser or in a different manner determined by the Purchaser.

Terms and Conditions

Basic Provisions

Information on the Goods and Prices

Purchase Order and Conclusion of the Purchase Contract

Customer Account

Payment Terms and Delivery of the Goods

Withdrawal from the Contract

Rights Arising on Grounds of Defective Performance

Notice Delivery

Out-of-court Dispute Resolution

Final Provisions